I’d really like to contact someone about my order, what’s the best way to do that?

We’d love to hear from you! We can be contacted via email on info@coastalhome.com.au .

Alternatively for the cost of a local call within Australia you can call us on 1300 818 534 Monday – Friday 10am – 3pm.

We endeavour to return your email within 48 hours, however for urgent matters please don’t hesitate to contact us by phone.

Our mail address is:

Plumeria Coastal Home
140 Macpherson St
Bronte NSW 2024

I’ve just placed my order. When will I receive it?

Once we receive your payment, we ship that day, if the order is placed before 1pm. After 1pm, the order will be dispatched the next business day. You will receive a confirmation email, once your package has been dispatched from our head office.

Please allow 3-7 days to receive your order depending on your location. Please allow longer for remote areas.

If after that time you haven’t received your order please email us on delivery@coastalhome.com.au.

If you are not home at the time to receive and sign for your order, the courier will leave a note, so you can arrange for them to return at a time that suits you.

We track and trace all our packages and will keep you informed if there is a delay due to a natural disaster such as flood, fire or storm.

 

I’ve just received my order, but an item is broken, what do I do?

Simply email us at info@coastalhome.com.au and provide your details, invoice number and item. Please specify if you would prefer a refund or exchange. We do require that you post back the damaged item and will provide you with a Reply Paid address. Once we receive the damaged item your refund is processed within 24 hours. Alternatively, if you choose to have the item replaced, we will courier you the new item immediately.

 

Do you provide gift wrapping?

Absolutely, in fact all Plumeria Coastal Home products (except furniture and bulky items such as mirrors and frames) are wrapped in aqua or white tissue paper and ribbon. And the best thing is, there is no extra charge. Whether it’s just for you or a gift for a friend, we believe it deserves to look gorgeous when you receive it.

 

The item I want is out of stock, I’d like to purchase it, what do I do?

Simply register your interest for that product by clicking the Enquiry button, which can be found near the product and we will advise of the expected arrival date. Product requests can also be made through info@coastalhome.com.au

 

I’ve received my order but I’ve changed my mind, can I exchange it for something else?

As long as you contact us within 7 days from the day you receive your goods, we are more than happy to exchange the item for you. We cannot however, refund for change of mind.

Please note shipping costs for the return of exchanged goods are the responsibility of the customer and we require your details and  invoice number included with the return of the goods.

Once we receive the item and confirm it is in a perfect saleable condition, we will issue you with a credit note which is valid for 1 month.

For more information on our Refund & Exchange Policy, visit our Terms and Conditions page.

 

I’m a little concerned about using my credit card online, is this website secure?

We understand the concern of shopping online and take the security and safety of your transaction very seriously. We process all payments through our secure server using SSL encryption.

Please visit our Terms and Conditions page to find out in detail how we protect you.

 

Can I order over the phone?

We are happy to take requests for out of stock items, however as we do not manually process payments through an external EFTPOS for security reasons, all payments must go through our secure gateway shopping cart. We accept VISA, MasterCard, PayPal and Direct Deposit.